Make Sure You Ask These 5 Questions Before Hiring a CaaS Provider

Posted by David Aparicio

Nov 18, 2016 8:34:18 AM

Make Sure You Ask These 5 Questions Before Hiring a CaaS Provider

Regardless of the size of your business, being able to keep in touch with employees and clients on a regular basis is of the utmost importance. This is especially the case today, when teams can work remotely and mobile solutions have made customers expect quick responses. However, maintaining both the hardware and software necessary for this kind of constant communication can be expensive and time-consuming, defeating the purpose of investing in it in the first place. If a substantial portion of your time is devoted to making sure your phones, chat services, and videoconferencing technologies are all working as expected, you’ll have much less time to focus on client demands.

Instead, businesses should seek out a CaaS (communications as a service) provider to manage their needs. By hiring professionals to handle this side of their operations, they can devote more attention to their core business functions. 

However, before selecting a CaaS provider, it’s important to ask certain key questions to ensure that the provider is able to deliver on their promises. If you’re looking for reliable professionals to manage your communications, be sure to ask them these five questions before inking a contract: 

  1. How Is Migration To The Cloud Managed?

While the benefits of hiring a CaaS provider may be clear, the challenge of transferring your current business communications to the cloud may seem overwhelming. There’s little to be gained from working with a new team if the process of switching over isn’t orchestrated correctly, to ensure that nothing is lost along the way, and that your critical systems don’t experience any lengthy downtimes. As such, it’s a good idea to ask for a detailed explanation of how a CaaS provider will handle the cloud migration, allowing you to be certain that it will be simple, safe, and efficient.

  1. What Security Measures Are In Place At Your Data Centers?

Although the name may be misleading, cloud computing doesn’t mean that your data and applications are stored in some vague location out in the ether. The truth is, they are stored in a data center, and it’s important for you to know what steps a provider has taken to keep the data center both safe and operational. Ask about any awards, accolades, or certifications they have received in regard to security, as well as what backup protocols they have in case of power outages at their data centers.

  1. How Does Your IT Team Handle Maintenance Procedures?

One of the key benefits of hiring a CaaS team is offloading much of your own IT work to experts. Of course, when you build your in-house IT department, you establish procedures involving maintenance, updates, monitoring, and security. You can’t always assume that an outside provider will meet your same standards. This is especially important if IT duties will be shared between your staff and CaaS provider. You need to know who is handling which functions, so nothing gets overlooked.

  1. Can You Provide Evidence Of Industry Recognition?

Business owners typically hire many different contractors to assist them in their needs. In many cases, owners must identify the right contractor, even though they don’t necessarily have expertise in the task or matter at hand. For example, few business owners are also expert roofers, but they’ll have to vet and hire a construction contractor if they want their leaky roof fixed.  

So when hiring a CaaS provider, what do you do if you aren’t sure what makes a good provider? One place to start is to look to the recommendations of industry insiders to effectively vet a candidate. If a CaaS provider is able to provide you with a robust list of awards and recognitions from those within their field, you can be more confident that they will live up to their assurances.

  1. How Do You Tailor Your Services To Different-Sized Businesses?

In any service, a provider should be able to make sure they mold their solutions to the individual needs of their clients. Quite simply, the needs of a large business will not be the same as the needs of a small business. While you may not be a household name in your industry currently, growth is likely your goal. While you could switch to another CaaS provider when you’ve reached that next stage of expansion, that would take up more time and money than you may be willing to devote.

Instead, you want to see evidence that your provider can grow right along with you. As you take on more clients, your provider needs to be able to quickly adapt to your new requirements. It may seem like common sense, but when your business is still in its infancy, you can easily make the mistake of hiring a provider that isn’t ready to anticipate your further growth.

As communication technology grows more and more effective, the importance of a strong CaaS team will grow as well. Before you pick one, ask the right questions to help you make the right choice.

Topics: communications-as-a-service, cloud computing, cloud business solutions, data management, small-to-medium-sized business, SMBs