What Experts Have To Say About Unified Communications Optimization

Posted by David Aparicio

Sep 22, 2014 3:51:00 PM

What Experts Have To Say About Unified Communications Optimization

Many organizations have started to invest more in unified communications solutions - and for good reason, as these frameworks help to get the most out of the diversity and high volume of devices and collaboration tools now entering the workplace. The best companies will always recognize that the most effective possible performances can be improved, and that simply stopping because things are moving along smoothly is not going to work to the benefit of the organization. 

With respect to unified communications, it is virtually impossible to achieve optimization and sustain it without ever taking more progressive steps, as the technologies involved continue to evolve so rapidly and the demands of business collaboration management transform simultaneously. Agility and amiability have become two of the most important characteristics of a successful organization, and this is especially true when looking at technology management. 

Small businesses are somewhat notorious for not maintaining a certain level of flexibility, and this can cause significant issues for entrepreneurs who are trying to reach the highest levels of performance in real time. In a word, this is a silly problem to have given the immense level of supportive solutions and services that are readily available - and increasingly affordable - as businesses can simply look to providers for all of the real-time assistance they need. 

Now, the company will need to take plenty of steps internally to ensure that investment decisions, deployment practices, management frameworks and optimization strategies work in a beneficial fashion. There is plenty of guidance out there to get on the right track, and entrepreneurs should ensure that they are using all of the intelligence available to move in the right direction from stage one and throughout their companies' life cycles. 

Simple paths toward better performance
Processor Magazine recently explained some of the ways in which companies can become a bit more progressive in their unified communications strategies, citing comments from experts in the field who have been studying relevant data for years. The source began by pointing out that the average company can enjoy higher levels of productivity, streamlined employee experiences and other broad benefits through the use of these technologies. 

However, as is the case with any powerful technology, it takes hard work to reach and achieve optimal uses and returns on investment. According to the news provider, experts recommend that companies first work to get IT professionals involved with the preparations necessary to get the ball rolling on UC projects, then work to enable employee buy-in among other staff members, regardless of the departments in which they might be working. 

"Driving adoption is sort of a sticky problem because a lot of IT organizations don't view their role as being the one that really gets out there to track utilization and train users," Art Schoeller, an analyst at Forrester Research, told the source. "In fact, our survey data a lot of time shows that one of the leading issues is that a lot of users aren't on the system, or to a certain extent, aren't aware of it. If you build it, will they come? No, you have to actually go out there and get them on it."

After that, Processor Magazine cited some of the recommendations of other experts with respect to initial considerations and steps toward proper deployments. 

"Develop a vision of where you want to go in four to five years and build toward it," Bern Elliot, vice president of Gartner and experienced researcher, affirmed, according to the news provider. "A large organization is going to take three to five years anyway just to work their way through a deployment because they have expensive equipment they can't just write off. It's more of a journey and continuous evolution. Smaller companies are more able to pick a solution, because they're at end-of-life on a platform and can implement something new entirely. Both need to pick a vendor that's strong and will work with them well."

Where vendors step in
Small business owners will often have a broader range of demands by way of support, education and the like when approaching advanced technologies, and failure to recognize when help is needed can lead to significant challenges and potentially hindered returns on investment. Rather than putting forth these investments and hoping for the best, entrepreneurs must ensure that they are taking the most intelligent approaches to new technology procurements and optimization efforts. 

By leveraging the services and solutions from a reliable, supportive provider of unified communications, small business owners will be able to rest assured that their investments are being approached in optimal fashions, and that they will have a better chance at reaching the highest returns on investment possible. This will also help to strengthen the resilience of systems and reliability of service delivery over time. 

Topics: Business Communications