How To Maximize Use of Business Phone Services

Posted by

May 20, 2014 5:54:00 AM

You've researched all the uses of Voice over Internet Protocol, or VoIP, and recognized its ability to improve your company's bottom line. What comes next?

So, your company took the plunge. You've researched all the uses of Voice over Internet Protocol, or VoIP, and recognized its ability to improve your company's bottom line. What comes next? To the well-informed user, there's no limit on how to use business phone services to the advantage of a company and the individual to bring convenience and productivity to a whole new level. Here's your crash course on how to beat the system.

Make most of long distance
One of the primary benefits of bringing a VoIP system into the workplace is the elimination of long-distance phone costs. Where a full business trip used to seem just as practical as a four-hour, long-distance connection, cloud hosting allows a company to speak with a client without the rush and disrupted connections of past years. According to a report from TechRepublic, an industry blog, there are myriad ways that VoIP can transform how small business phone services operate remotely.

Call screening is a terrific example of a game-changing technology for small businesses. If business mobile phones are used within the company, VoIP gives a user the option to see who's trying to get in touch and redirect the call to a mobile device when it needs to be taken on the go. Other advantages include music services for companies that frequently put callers on hold, as well as voicemail-to-email transcription. This service automatically transcribes potentially longwinded voice messages into highly searchable, far more efficient emails that allow a user to respond faster and without the garbled confusion of listening to the same information over and over.

"This also allows you to file, organize, delete and search all your voicemails in a way that would otherwise be impossible," the TechRepublic report explained.

The concept of being able to redirect a call from across the world to a business cell phone was an impossible one before VoIP existed, and equals money and time saved for the customer.

Keep a face-to-face connection with clients
Effective, reliable conferencing is a major advantage of using business phone services in a small company. VoIP offers a long-distance customer the ability to have a real-time connection in the meeting room, and with the use of cloud services can even maximize a client's connection with your company through video conferencing. Video chatting has been popular for years but was notorious for frequent disconnection and faulty service - now, with VoIP technology, this is no longer the case.

Because it is so simple and cost-effective to bundle internet for small businesses with cloud hosting, website hosting, phone services and more, it's easy to incorporate video chatting into important meetings with clients. Companies value the face-to-face human connection between provider and client, formerly to the extent that small businesses would allocate tens of thousands of dollars in a given year to travel and accommodations in order to maintain positive, friendly relationships. Video meetings with a secure, reliable connection can foster this same positive communication while saving money for both parties, certainly something to celebrate.

Take your business on the go
The ability to take your business mobile has been an enormous development for those who need to be available all the time or must work from home or on a trip. HowStuffWorks writers Robert Valdes and Dave Roos explained that VoIP's ability to go mobile can be credited to a process called "packet switching" - in short, only useful voice data is transmitted to the other party instead of wasted dead air.

"By migrating to this technology, telephone networks immediately gain the ability to communicate the way computers do," the report explained.

What's more, business cell phones are no longer the clunky flip-phones of the past - businesses can opt for anything from a basic, text-focused phone to the latest in iPhone technology to keep their employees in the loop. These devices are especially useful when call screening technology is used. A call from a VoIP landline can easily redirect to a business phone when an employee is out of the office, reducing confusion between multiple phone numbers and mixing a personal line with a professional one.

On more advanced cellular devices, certain companies may find it advantageous to use cloud-based applications to communicate remotely. For those with a marketing focus, it can be an enormous advantage to have the option of running a company Facebook, Twitter or Instagram page for promotions on the go or on-location at a professional event. Compounded with industry-specific applications, there is no limit to how streamlining apps into a mobile service can benefit company productivity.

All things considered, a business phone service is really what a brand chooses to make of it - whether the firm is looking for an in-office solution or one that can keep everyone in the loop at all times, VoIP technology has a hand in making this possible.

Topics: Business Communications, How, Numbers